Refund policy
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for returns To be eligible for a return, your item must be in the same condition that you received it — undamaged, unused, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at yours.artfully.mona@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.
Non-returnable items The following items cannot be returned:
- Digital downloads, once accessed or downloaded
- Custom or personalised artwork (special commissions or made-to-order pieces)
- Sale items and gift cards
Please get in touch if you have questions about your specific item.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — Right of Withdrawal (14-day cooling off period) If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition as received — undamaged, unused, and in its original packaging — and you'll need proof of purchase.
Please note: return shipping costs for EU withdrawal returns are the responsibility of the customer, unless the item is faulty or incorrect.
For digital downloads, the right of withdrawal does not apply once you have consented to immediate delivery and acknowledged the loss of your withdrawal right at the point of purchase.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, please contact us at yours.artfully.mona@gmail.com.